Shipping Policy

At XEKOYA, we are committed to ensuring your electric dirt bike arrives safely, quickly, and ready for adventure. Please review our shipping policy before placing your order.

Shipping Coverage & Cost

  • We currently ship within the contiguous United States only (excluding Alaska, Hawaii, and U.S. territories)
  • All XEKOYA electric dirt bikes are shipped from local U.S. warehouses
  • Free shipping is included on all e-dirt bike orders

Processing & Delivery Time

  • Order Processing Time: Approximately 1-2 business day
  • Transit Time: Typically 2–6 business days, depending on location
  • Total Delivery Time: 3-8 business days

Once your order ships, you will receive a tracking number via email.

Order Confirmation

After placing your order:

  • You will receive an order confirmation email once payment is authorized
  • If an item is out of stock or backordered, we will notify you promptly
  • In-stock orders are typically processed within 1–3 business days

If you do not receive tracking information within 5 business days, please contact us at support@xekoya.com.

Freight Delivery Notice

Electric dirt bikes are shipped via freight carriers.
You may be contacted by the carrier to schedule a delivery appointment.

Please ensure:

  • Someone is available to receive and sign for the delivery
  • The delivery address is accurate and accessible

Inspecting Your Delivery

Upon arrival, please carefully inspect the package before signing.

If you notice any visible damage (e.g., dents, tears, or holes):

  1. Note it on the delivery receipt (e.g., β€œDamaged on arrival, subject to inspection”)
  2. Take clear photos of the packaging before opening
  3. Inspect the product within 48 hours

Report any issues to support@xekoya.com with photos.

Damaged or Missing Items

If your order arrives damaged or with missing parts:

  • Contact us within 48 hours of delivery
  • Provide your order number and clear photos

Our team will review the issue and, if applicable, provide replacement parts at no charge.

Shipping Delays

While we strive to meet all delivery timelines, XEKOYA is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs or logistics disruptions
  • Other factors outside our control

Contact Us

For any questions regarding shipping or delivery:

πŸ“§ support@xekoya.com
🌐 www.xekoya.com