Shipping Policy

At XEKOYA, we are committed to providing a safe, reliable, and convenient shipping experience. We offer free standard shipping on all eligible orders within our supported U.S. delivery areas, including electric dirt bikes and accessories.

1. Shipping Coverage & Cost

  • Free Standard Shipping: All XEKOYA electric dirt bikes and accessories qualify for free standard shipping to eligible U.S. delivery addresses, with no minimum order amount.

  • Shipping Area: We currently serve eligible locations within the contiguous United States (the lower 48 states).

  • Excluded Destinations: We do not currently ship to Alaska, Hawaii, U.S. territories, or addresses outside our supported delivery network.

  • Address Eligibility: Some remote or restricted locations may not be serviceable. Delivery eligibility will be determined based on the shipping address provided at checkout.

XEKOYA electric dirt bikes are fulfilled through our U.S. warehouses. Fulfillment locations for accessories may vary depending on product availability.

2. Order Processing & Delivery Time

We strive to process and deliver orders as quickly as possible.

  • Order Processing: Typically 1–3 business days after payment confirmation for in-stock items.

  • Estimated Transit Time: Typically 2–6 business days after shipment, depending on the destination and carrier.

  • Estimated Total Delivery Time: Approximately 3–9 business days for most in-stock orders.

Business days exclude weekends and U.S. public holidays.

These are estimates rather than guaranteed delivery dates. Processing or transit times may vary due to product availability, destination, order volume, or unexpected logistics delays.

3. Order Confirmation & Tracking

After placing your order:

  • You will receive an order confirmation email once your order has been successfully placed.

  • When your order ships, we will send tracking information to your email address.

  • If your order contains multiple items, products may arrive in separate packages with different tracking numbers.

  • If an item is unavailable or backordered, our support team will contact you with further information.

If you have not received tracking information within 5 business days, please contact support@xekoya.com.

4. Shipping Carriers & Delivery Arrangements

XEKOYA works with shipping carriers to arrange delivery based on product size, weight, and destination.

Electric dirt bikes may be shipped using large-parcel or freight services, while smaller accessories may be shipped separately.

For certain shipments, the carrier may contact you to schedule delivery or request a signature.

Please ensure that your shipping address, contact number, and email address are accurate.

If a delivery attempt is unsuccessful, please follow the carrier's tracking instructions or contact our support team for assistance.

5. Inspecting Your Delivery

We recommend inspecting your shipment as soon as it arrives.

If you notice visible damage to the packaging:

  1. Take clear photographs of the outer packaging.

  2. If a delivery receipt is provided, note any visible damage before signing whenever possible.

  3. Carefully inspect the product and included accessories.

  4. Contact our support team promptly, preferably within 48 hours of delivery.

Please include your order number, photographs, and a description of the issue.

Prompt reporting helps us investigate shipping damage efficiently. It does not limit any rights you may have under applicable law or our published policies.

6. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact support@xekoya.com as soon as possible.

Provide the following information:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the affected product or packaging

  • Details of any missing or incorrect components

Our customer support team will review the situation and arrange an appropriate resolution based on the circumstances and applicable policies.

7. Shipping Delays

Although we aim to deliver all orders within the estimated timeframe, delays may occur due to circumstances such as:

  • Severe weather conditions

  • Carrier delays or service disruptions

  • Peak holiday shipping volumes

  • Incorrect or incomplete delivery information

  • Other unexpected logistics issues

If your shipment is significantly delayed or tracking information does not update as expected, please contact us so that we can help investigate with the carrier.

8. Delivery Address Changes

If you need to correct or change your delivery address, please contact us immediately at support@xekoya.com.

We will try to accommodate address changes before shipment. Once an order has been dispatched, changes may be restricted by the carrier and cannot be guaranteed.

9. Contact Us

If you have any questions regarding shipping, delivery eligibility, tracking, or a missing shipment, our customer support team is here to help.

Email: support@xekoya.com

Website: https://www.xekoya.com

Thank you for choosing XEKOYA. We look forward to helping you enjoy your next off-road adventure.